![]() To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. ![]() Troubleshoots intermittent connection problemsĬreates a detailed report of my Outlook, Office, Windows, and mailbox configurationĬreate detailed Outlook diagnostic reportĬreates a detailed scan of my Outlook Calendar to identify and resolve issues ![]() Outlook keeps saying "trying to connect." or "Disconnect" This solution resolves Outlook password authentication issues This solution helps with issues when Outlook is unable to start Setting up Microsoft 365 email in Outlook If it's on, please go to Troubleshooting Outlook issues. Check to see if the new Outlook toggle is turned on or off. Have users open any Office app and sign in with their Microsoft 365 (or Office 365) account.Note: The Microsoft Support and Recovery Assistant is not applicable to new Outlook for Windows.Install the latest Office updates on each Mac where Office is installed.If you're a volume licensed customer of Office LTSC for Mac 2021 or Office 2019 for Mac, you can upgrade to Microsoft 365 for Mac (available with certain Microsoft 365 or Office 365 subscription plans) without uninstalling your current version. Upgrade to Office for Mac (subscription version) Or, if you want to move from a volume licensed version of Office, such as Office LTSC for Mac 2021, to a subscription version of Office for Mac. For example, if you want to upgrade a volume licensed version of Office 2019 for Mac to Office LTSC for Mac 2021. You can upgrade an existing installation of Office on a Mac to a newer version without having to uninstall the version already on the Mac. Upgrade an installation of Office for Mac Unfortunately, there is no program to uninstall Office from a Mac automatically. If you need to uninstall Office from a Mac, you can follow these steps to completely remove Office. Internet accessĪfter downloading the installer package, internet access isn’t required to install, activate, or use Office LTSC for Mac 2021 or Office 2019 for Mac. Before you deploy, review the information about how activation works for Office for Mac. To use Office on a Mac, Office needs to be activated. If you don't want Teams included as part of the installation, you can download this installer package, which doesn't include Teams. Teams is included as part of the installer packages for Office for Mac and for Office LTSC for Mac 2021. This is because the suite installer includes a common set of fonts, frameworks, and proofing tools that are copied into each app bundle during installation. The Office for Mac installer package, also known as the suite installer, is much smaller than the combined size of the individual app installers. For links to those files, see Most current packages for Office for Mac. Installer package files for individual applications, such as Word or Excel, are available to download from the Office Content Delivery Network (CDN). For example, you can't install Office LTSC for Mac 2021 on the same Mac where Office for Mac (from a Microsoft 365 or Office 365 subscription plan) is already installed. You can't have two different versions of Office installed on a Mac. Whichever deployment method you decide to use, the following information can help you plan your Office for Mac deployment. Additional deployment information for Office for Mac Even though you can't customize app bundles, you can configure preferences for each app. This change prevents Excel from starting. For example, even if you don't need the French language resource files for Excel, don't delete them. Don't add, change, or remove files in an app bundle. This means that you can't customize the app bundle before or after you deploy Office. ![]() ![]() To help improve security, Office for Mac implements Apple app sandboxing guidelines. ![]()
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